Privacy Policy

Walworth Carpet Cleaners is committed to protecting the privacy and personal data of every customer. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our carpet cleaning services. It applies to all Walworth Carpet Cleaners customers in the area, including people who request quotes, book appointments, receive services, or contact us about our work.

1. Who We Are

For the purposes of data protection law, Walworth Carpet Cleaners acts as the data controller for the personal data we collect and process in connection with our services. This means we decide how and why your personal data is used. We process personal data in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable privacy laws.

2. Personal Data We Collect

We only collect personal data that is necessary to provide our services, manage our business, and meet our legal obligations. The types of information we may collect include:

Identity details, such as your name.
Contact details, such as address, email address, and telephone number.
Service details, such as the type of cleaning requested, property access information, preferred dates, and instructions relevant to the job.
Payment and billing information, such as records of payments made and invoice details.
Communication records, including messages, notes from calls, complaint details, and correspondence relating to bookings or services.
Technical information if you interact with us online, such as device type, browser type, and basic website usage data where applicable.

We do not intentionally collect special category data unless it is necessary and you provide it voluntarily. If you share such information with us, we will only process it where a lawful basis exists and where additional safeguards are applied.

3. How We Collect Your Data

We may collect data directly from you when you:

request a quotation;
book a carpet cleaning appointment;
communicate with us by phone, email, message, or in person;
make a payment;
provide feedback or submit a complaint;
use our services at your property.

We may also receive information from third parties where necessary, such as payment providers, referral partners, or service platforms used to manage appointments and business operations.

4. How We Use Personal Data

Walworth Carpet Cleaners uses personal data for the following purposes:

to provide quotations and manage bookings;
to deliver carpet cleaning and related services;
to communicate with customers about appointments, changes, or service issues;
to process payments, refunds, and invoices;
to respond to questions, feedback, and complaints;
to maintain business records and service histories;
to meet legal, tax, accounting, and regulatory obligations;
to improve the quality, safety, and efficiency of our services;
to protect against fraud, misuse, or other unlawful activity.

We only use your personal data for the purpose for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose.

5. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process personal data. Depending on the nature of the processing, we rely on one or more of the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, confirming bookings, carrying out cleaning services, and managing payments.

Legal obligation

We process certain data to comply with our legal responsibilities, including accounting, tax, record-keeping, and responding to lawful requests from authorities.

Legitimate interests

We may process personal data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include improving services, managing customer relationships, preventing fraud, and keeping accurate business records.

Consent

In limited situations, we rely on your consent, such as when you choose to receive certain types of optional communication. Where consent is used, you may withdraw it at any time.

6. Sharing Your Data and Processors

We may share personal data with trusted third parties where necessary to provide our services or operate our business. These third parties act as processors when they process data on our behalf, and they are only allowed to use it according to our instructions.

Examples of processors and service providers may include:

Payment processors that handle transactions securely.
Booking and administration systems used to manage appointments and customer records.
IT and cloud storage providers that support secure data hosting and business operations.
Email and communication service providers that help us send service-related messages.
Professional advisers, such as accountants or legal advisers, where necessary.

We may also disclose personal data to public authorities, regulators, or law enforcement where required by law. We do not sell your personal data.

7. International Transfers

Where any processor or service provider stores or accesses personal data outside the United Kingdom, we will ensure appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, or equivalent protections required by law.

8. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Retention periods may vary depending on the type of information and the reason we hold it.

In general:

service and booking records are kept for a period needed to manage customer relationships and service history;
payment and invoice records are retained for statutory tax and accounting periods;
communication records are kept for as long as needed to deal with the relevant enquiry or issue;
where data is no longer required, it is securely deleted or anonymised.

We may retain certain information longer if required to resolve disputes, enforce agreements, or comply with legal obligations.

9. Security of Your Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include restricted access, secure storage, staff awareness, and access controls. However, no system can be guaranteed to be completely secure, and we cannot promise absolute security.

10. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. Depending on the circumstances, these may include the right to:

access the personal data we hold about you;
rectify inaccurate or incomplete information;
erase your data in certain situations;
restrict processing in certain circumstances;
object to processing based on legitimate interests;
data portability for information you provided to us, where applicable;
withdraw consent where processing is based on consent.

You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your data protection rights have been violated. We encourage you to contact us first so we can address any issue promptly and fairly.

11. Children’s Data

Our services are intended for adults and property occupants arranging cleaning services. We do not knowingly collect personal data from children except where it is necessary in the normal course of communication with a customer and no harm is caused. If we learn that we have collected data inappropriately, we will take steps to delete it where legally possible.

12. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects about you. Any decisions relating to service provision are made by our staff using relevant information provided by you.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or the way we deliver services. Any updated version will apply from the date it is published or otherwise communicated to customers. We recommend reviewing this policy occasionally to stay informed about how your data is handled.

14. Summary of Our Commitment

Walworth Carpet Cleaners respects your privacy and uses personal data responsibly, fairly, and lawfully. We collect only the information needed to provide services, maintain records, and meet legal obligations. We use processors carefully, limit retention, and protect your rights wherever possible. Our goal is to keep your information secure while delivering reliable carpet cleaning services to customers throughout the area.